FREQUENTLY ASKED QUESTIONS
Ticketing and Programming
How do I buy tickets?
If you prefer to make your purchase in person or over the phone, you can visit the theatre or call our Box Office at (902) 532-7704 during open hours (Tuesday-Friday 10am-3pm). Alternatively, purchasing online is a safe and fast way to claim your seat for any event. Simply click here to open our ticket checkout. Select an event, the number of tickets you would like, and complete the online transaction. You will need to log in to your King’s Theatre account to complete the purchase.
I bought a ticket to an event that has been cancelled or postponed, what do I do?
If you have a ticket for an event that has been cancelled or postponed, you have a few options available to you. If the event has been postponed, you are welcome to hold onto your original ticket to use when the event is rescheduled. If that rescheduled date doesn’t suit you, or the event has been cancelled, you can:
- Donate the amount of your ticket to King’s Theatre and receive a charitable tax receipt.
- Request a credit for the value of the ticket on your account.
- Request a full refund from the Box Office, by calling (902) 532-7704, or visiting the Box Office in person. Regular refund policies apply, which are outlined here
How will I be updated about changes to programming?
All updates and changes to programming are posted on our website, shared in the King’s newsletter (which you can find here), and on our Facebook and Instagram sites. Of course, you can also always contact our Box Office for any updates or questions, at (902) 532-7704.
Do I need to log into an account to purchase tickets?
If you’re purchasing online, yes. Your King’s Theatre account helps us at the Box Office keep track of your name and your purchases. Through your account, you can access your own account information and tickets at any time. All purchases online require that you log into your account. Feel free to reach out to our team at the Box Office if you have any difficulty accessing your account: firstname.lastname@example.org or (902) 532-7704
What is Video-On-Demand?
King’s Theatre periodically offers access to recordings of incredible shows and concerts to keep you entertained while you stay safe at home. When you purchase a ticket to a Video-On-Demand performance, you get unlimited access to that recorded event for 7 days. You can watch the exclusive performance anytime, anywhere.
Attending King’s Theatre
When should I arrive for a show?
For most shows, doors open 30 minutes ahead of the show. We encourage you to arrive when the doors open so that you can find your seat, mingle, and grab some refreshments from Velma’s before the show starts! Arriving with time to spare makes for a more relaxing event, and helps us get everyone comfortably through the doors on time.
Is King’s Theatre wheelchair accessible?
King’s Theatre is accessible for most wheelchairs and mobility aids. At the front of our building is a ramp to enter through the front doors. Once in the building, all amenities are accessible via wheelchair, including washrooms, refreshments, and the house seating.
The King’s Theatre building is over 100 years old, but we do our best to accommodate all patrons. If you have any suggestions for us to improve our space, please get in touch!
Can I take photos/video during a performance?
King’s Theatre has a policy against the use of cell phones during live and film events, unless otherwise stated. But you are more than welcome to snap some shots outside in the lobby before and after the show. Make sure to tag us in any photo you share online – we love to connect over social media!
Are there food and refreshments available at King’s Theatre?
Absolutely! King’s Theatre is home to Velma’s, where you can get drinks, snacks (popcorn for movies) and sweets before and during all of our shows, unless otherwise indicated. If you have any questions about the concessions menu, you can contact the Box Office at (902) 532-7704.
Where can I park?
You can park on St George St (there is an accessible parking spot designated directly in front of the theatre) or in the public parking lot across from the theatre behind the Farmers Market.
How can I support the theatre?
We’re so glad you asked! Support from the King’s Theatre community is at the core of everything we do. We have opportunities to become a member, make donations, purchase royalty cards, contribute to the King’s Theatre Foundation, and volunteer your time. You can find information about each of the different ways to support us at https://www.kingstheatre.ca/support-us/
What’s the difference between donating and becoming a member?
When you make a donation of $25 or more, you become a King’s Theatre Member, which means you are recognized as a core supporter of King’s Theatre, are eligible to vote at the King’s Theatre Society Annual General Meeting, and will receive a charitable tax receipt. Memberships last for 12 months from the date of the donation. No donation is too small and all are greatly appreciated.
I’m an artist/performer and would like to perform at King’s Theatre, what should I do?
If you are interested in performing on the King’s Theatre stage or hosting an event at King’s Theatre, you are welcome to contact the Executive Director, Janet Larkman, through the contact form at the bottom of this page.
How is King’s Theatre dealing with COVID-19?
When it is appropriate for us to continue our programming, here are some of the ways we are working to make it safe for you at King’s Theatre:
- Seating has been reduced to less than 30% capacity for physical distancing.
- Masks are mandatory throughout the building and during shows.
- Six foot distancing between bubbles throughout the building is required.
- Cloth masks are available by donation.
- Alcoholic drinks are delivered to your seat.
- High-touch surfaces are wiped down frequently.
- Hand sanitizer is available throughout the theatre.
- Contact-tracing information is gathered.
- Clear barriers are installed at the Box Office and Velma’s (concession).
- If you’re not feeling well or have recently traveled outside the bubble, we ask that you stay home.